This Privacy Policy explains how DineStack (“DineStack”, “we”, “us”, “our”) collects, uses, stores, shares, and protects information when you use our websites, desktop software, admin panels, customer ordering pages, QR ordering experience, and related services.
DineStack is a restaurant software platform that may include a website, a restaurant management software application, a super admin panel, QR-based customer ordering, subscription billing, activation/licensing, reporting, and support tools.
By using DineStack, you agree to the practices described in this Privacy Policy.
DineStack is operated by:
If you have any questions about this Privacy Policy, you can contact us using the details above.
This Privacy Policy applies to:
This policy does not apply to third-party websites or services that may be linked from DineStack, such as payment gateways or external support tools. Those services have their own privacy policies.
We may collect the following types of information depending on how you use DineStack.
When a restaurant is activated or managed through DineStack, we may collect:
For restaurant staff, admins, managers, or internal team access, we may collect:
When a customer scans a QR code or uses the ordering page, we may collect:
We generally do not intend to collect unnecessary personal information from restaurant customers unless it is required for order placement, payment, support, or legal compliance.
For subscription management and autopay-related flows, we may collect and store:
We do not store your full payment card details directly on our servers. Payment processing is handled by third-party payment providers.
We may collect technical data such as:
We may collect information about how you use DineStack, including:
We use the information we collect to:
DineStack may use activation keys, device pairing, and license verification to control access to the software.
We may store:
This information is used to ensure that only authorized restaurants can access the software and that licensing conditions are enforced.
When customers scan a DineStack QR code, the system may use table identifiers and restaurant identifiers to show the correct menu or place an order.
We may store:
This data helps the restaurant operate the ordering flow correctly and helps prevent unauthorized or invalid access.
DineStack may support subscriptions, recurring billing, coupons, and payment-related automation through third-party payment providers such as Razorpay.
Payment processing may involve:
We may receive transaction confirmations and billing metadata from the payment provider in order to manage your subscription and service access.
We may collect update-related information such as installed version, latest version check, update status, update download progress, installation completion or failure, and device compatibility data. This is used to provide in-app update notifications and ensure the restaurant software stays secure and functional.
We may collect support and diagnostic information to help debug issues such as activation errors, session expiry, pairing failures, table lookup issues, API errors, sync failures, and update failures. Logs may contain technical details necessary for troubleshooting.
We may share information only when necessary, including with:
DineStack may rely on third-party services for hosting, database storage, payments, and deployment. These may include cloud infrastructure, payment gateways, and software update delivery services. Those third parties may process information according to their own privacy policies and terms.
We use reasonable technical and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.
Security measures may include:
No system is fully secure, and we cannot guarantee absolute security.
We retain information for as long as necessary to provide the service, maintain restaurant records, comply with legal obligations, resolve disputes, enforce agreements, support subscriptions and licensing, and preserve audit and security logs. Retention periods may vary depending on the type of data and operational needs.
DineStack primarily serves restaurants. In many cases, the restaurant is the controller of the customer data it collects through orders and operations, and DineStack acts as a service provider or processor for that data.
The restaurant is responsible for informing its own customers, obtaining any required consents, providing notices at the point of collection, and complying with applicable laws.
If you are a restaurant customer and have questions about how your order data is used, please contact the restaurant directly.
Depending on your location and applicable law, you may have rights to access your information, correct inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, withdraw consent where applicable, and request a copy of your data, where available. If you are a restaurant or an authorized user, you may contact us to discuss these requests.
DineStack is intended for business and restaurant use and is not directed to children. We do not knowingly collect personal information from children for business services.
Your data may be processed and stored in countries other than your own, depending on the hosting and service providers we use. By using DineStack, you understand that your information may be transferred across borders as part of service operation.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of DineStack after changes means you accept the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, contact us at: